TOKYO, May 20 (Pulse News Wire) – Palma CO.,LTD. (3461.T) reported progress toward its key performance indicators (KPIs) for the fiscal year ending September 2027.
As previously outlined in its mid-term management plan “Reform 2027,” the company highlighted three main KPIs: self-storage business guarantee-backed BPO service contracts, Claris web reservation settlement inventory system registrations, and call center service contracts. For the BPO service contracts, the target for the fiscal year ending September 2027 is set at 200,000 units. In April 2026, the cumulative number reached 140,813, surpassing the previous quarter’s total of 139,196. Over the past five years, the trend shows steady growth, increasing from 127,871 in the second quarter of 2021 to 140,813 in the second quarter of 2026. Regarding the Claris web reservation settlement inventory system, the goal for the fiscal year ending September 2027 is to achieve 100,000 room registrations.
By April 2026, the cumulative number stood at 80,422 rooms, marking a significant increase from 79,522 rooms in October 2025. The five-year trend also reflects consistent growth, rising from 70,041 rooms in the second quarter of 2021 to 80,422 rooms in April 2026. Lastly, for call center service contracts, the target for the fiscal year ending September 2027 is set at 10,000 units. As of April 2026, the cumulative number was 5,741, up from 5,643 in April 2025. Over the last five years, the number of call center service contracts has grown steadily, reaching 5,741 in April 2026 compared to 3,560 in the second quarter of 2021.
These figures demonstrate Palma CO.,LTD.’s ongoing commitment to achieving its strategic goals and enhancing operational efficiency across various business segments.
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