TOKYO, Jun 15 (Pulse News Wire) – Sompo Holdings,inc. (8630.T) and its subsidiary, Sompo Japan Insurance, reported progress on their business improvement plans based on regulatory orders received in January 2024 and December 2023.
As of May 2026, more than half of the total 183 measures outlined in the plan have reached the “effect stabilization” phase. Key initiatives included enhancing compliance culture, strengthening governance structures, and improving customer protection mechanisms. Over the past two years, the companies have focused on embedding a compliance-first mindset across operations. They conducted extensive training programs, implemented robust monitoring systems, and established independent oversight bodies to ensure adherence to regulations and ethical standards. Additionally, they held town hall meetings involving approximately 18,068 employees, fostering open communication and transparency.
Specific actions taken since March 2026 include setting up dedicated units to address improper claims and conducting regular audits to monitor compliance levels. The companies also revised internal policies to prevent conflicts of interest and enhance risk management capabilities. Furthermore, they continued efforts to build effective agency management frameworks, ensuring agencies adhere to high service quality standards. Overall, the companies remain committed to continuous improvement and aim to fully integrate these changes into their corporate culture. Their goal is to regain public trust and maintain a strong reputation within the industry.
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