TOKYO, Jun 19 (Pulse News Wire) – Hmcomm Inc. (265A.T) has officially commenced a proof-of-concept (PoC) project utilizing its conversational AI agent, Terry2, alongside Zip Co.
To automate inquiry operations. The initiative aims to validate the feasibility of transitioning various inquiry handling processes to next-generation operations powered by generative and voice-based AI technologies. This PoC adopts a unique approach called “FDE (Forward Deployed Engineer)” which involves redesigning entire inquiry workflows natively around AI technology rather than traditional outsourcing models.
By focusing on prompt control and lightweight, high-speed AI operation models, the project seeks to enable continuous AI improvement cycles driven by operational teams. Additionally, the collaboration with Zip Co., which possesses extensive experience in managing real-world inquiry operations, ensures practical application beyond mere technical validation. Expected benefits from this endeavor include automated inquiry responses, streamlined knowledge management, reduced setup times, and overall efficiency improvements.
Looking ahead, Hmcomm plans to continue leveraging its audio-AI technology foundation to drive societal implementation of AI-driven infrastructures.
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